Privacy
Policy

Introduction

Welcome to CtrlB. We respect the privacy of our users and are committed to protecting it through our strict compliance with this policy.

Information We Collect

We may collect personal information with your consent when you or your employer directly provides it to us.

• Identifiers such as your name and email address
• Data provided when you register online or avail our products and services

How We Use Information

We process your information on the basis of consent, contractual necessity, or legitimate interest, depending on the context:

• Operate, maintain, and continuously improve our platform and services
• Communicate with you about your account and provide customer support
• Process billing and fulfill contractual obligations
• Comply with applicable legal and regulatory requirements
• Send announcements about new features, subject to your communication preferences

Sharing of Information

We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt out.

Security Measures

We use advanced security measures to protect your data.

• Prevention of unauthorized access, alteration, disclosure, or destruction of your data
• Personal data from lead, demo, or contact forms is kept in secure systems accessible only to authorized personnel
• Data is retained only as long as needed for its stated purpose, then deleted or anonymized
• In the event of a data breach, we follow a rigorous response procedure — identifying the breach, containing its impact, assessing affected data, and implementing corrective measures to prevent recurrence
• Relevant authorities are notified within 72 hours of identification and affected individuals without undue delay, in compliance with applicable data protection regulations

Data Retention & Transfer

We store your data in secure facilities in India and retain it only as long as necessary for the purposes described in this policy.

• Data is retained only as long as needed for responding to inquiries and essential marketing, then deleted or anonymized
• Account data is retained for the duration of your subscription and deleted within 30 days of account closure
• CtrlB is based in India and may process data outside the EEA
• We use Standard Contractual Clauses to ensure GDPR-level protection for international transfers

Consent Management

CtrlB empowers you with full control over your personal data, ensuring transparency and compliance with privacy regulations.

• Consent is obtained for specific, clearly stated purposes
• You may modify your preferences at any time
• Withdrawing consent has no negative consequences

Children's Privacy

Our platform is not intended for individuals under the age of 18.

• Access is primarily for employees, who are presumed to be over 18
• Any exceptions require verified parental consent

Changes to This Policy

If we make significant changes to this policy, we will notify you by sending an email to the address you provided and/or by posting a notice on our website.

Discrepancies & Grievances

If you have any discrepancies or grievances regarding how your personal data is processed, you can reach out to our Data Protection Officer / Grievance Officer. They oversee our privacy program, including:

• Privacy compliance oversight
• Responding to data subject rights requests
• Conducting privacy risk assessments
• Supporting audit requirements
• Contact: Adarsh Srivastava — support@ctrlb.ai — +91 79774 23710

Contact Information

If you have any questions, concerns, or requests regarding this policy or your data, please reach out to our dedicated privacy team.